FlyerTalk Forums - View Single Post - US Customs (?) damaged luggage- how to proceed
Thread: US Customs (?) damaged luggage- how to proceed
View Single Post
Old Aug 8, 2019, 11:36 pm
  #11  
garykung
FlyerTalk Evangelist
 
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
You should file the claim with the airline instead.

Even it is presumed that CBP was the one making the whole mess, your baggage still, nevertheless, under the possession of the airline.
garykung is offline  
Reply