Originally Posted by
mayday23
Hi - I'm on an ORD - Auckland flight on 787-9 in Premium Economy. I am traveling with my 7 yr old kid.
We are both in aisle seats, but are not together. I called ANZ and they were not able to move anyone to get us together. My company travel agent (who I do not trust) said that ANZ saves the bulkhead seats and we can get those when we check in. Sounds like rubbish to me, but does anyone know?
One pair are blocked until check in, which I understand is typically about whether they are needed for passengers with mobility issues. Online check in opens 24 hours before departure, so it may be allocated then. I'd try NZ again by phone, get it noted on your booking, and then try again 24 hours before departure if you can, if not then all you can try is to arrive when check in opens and plead for someone to be moved.