The hotel was the aloft. I used to live 2 blocks from there, and put up my extended family there many, many times. This manager was awful to deal with, and I just got the most Minnesotan 'passive-aggressive' e-mail response from her, basically saying that they're off the hook because Bonvoy Elite Customer Service had them cancel the reservation (but they are really sorry about the mixup and that they would like me to try staying with them again - and they'll even make sure I get a suite if I book it that time!) - are you kidding me?

This was booked well in advance - not the day of - and was a prepaid Bonvoy Member rate reservation. If I would've booked elsewhere, I would've been cheaper than the last minute rate they charged me at the Renaissance (which was very pleasant).

Hopefully, Marriott CS can do something. The hotel seems lazy. Would love to find out the name of the GM and send him a note.