Originally Posted by arlflyer

Have you emailed the Lurker here on FT? The address is [email protected] . I did so after a very similar experience - also a Westin, just one SNA taken without an upgrade - and it was remedied quite quickly.

Also, what was the back story on this? Care to name and shame? Did you get compensation from the property? (Feel free to point to another thread if it's already posted somewhere)