So that Westin that we could not realise our 2 SNAs said that they would refund them back to me. They didn't.
I raised a case with Bonvoy and, instead of adding them back, they took 2 more away.
Now I'm running in circles trying to get those 4 back, customer service said it's been escalated but they have no way to reach their technical team other than through email and it could take 6-8 weeks, even though the saga has been ongoing for 2 months already.
What's the best remedy to try to expedite the proceedings? Hours on the phone, lots of email, this is not acceptable for anybody, let alone a Titanium member...