Darling! Where have you been? Let me take that up, as it isn't really fair on you, but I suspect that I know that roster and the crew were shattered. Now that should not show to the pax, but you can't always help it. As for the Krug, that is one of the biggest moans from the cognoscenti. As for the rest, don't be offended but you can get lack lustre flights. A lot of people are a bit worried about the future and that shows even though it ought not.

Catering is so dependent off line on the caterers getting their act together, and it is wrong the pax are entitled to the same irrespective of where it flew from.

Sweetheart, we aren't quite falling apart. That flight is a bit of a pig as there is a lot to do in quite a short time. Give us a chance, it is a bit of a rough patch but with the likes of you and your business we'll make it.