FlyerTalk Forums - View Single Post - Most horrible experience HAMPTON - compensation?
Old Aug 8, 2019, 12:16 am
  #77  
storewanderer
 
Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 2,495
Originally Posted by ujean

I have no doubt that everybody here without exception would assume that the door was shut correctly because of
  1. The door closes with a lot of force and a loud bam sound the end. There is no gap between the door and the frame and the door and frame are on the same level, there is no "height" difference
  2. The hotel is brand new and a reputable brand
  3. The doors have the newest iteration of locks which can be opened by a digital key on your Hilton app.
.
I want to clarify here, if you latch the deadbolt, the digital key will not work to open the door. It will red light/orange light or simply not respond.

And of course if you do the physical latch and not deadbold, the digital key will open the door but they won't get in very easily due to the physical latch stopping the door from opening more than a few centimeters...
storewanderer is offline