Hello - Booked a property in Minneapolis tonight as my floors are getting re-done, and booked a suite. At check-in, was assigned a regular room - no mention of the downgrade at all. Discovered the downgrade on entering the room. Called the front desk who tell me 'they've given the suite to someone else, but they changed the reservation to a standard room and lowered the rate' - which isn't acceptable in the slightest. Talked to the manager, who told me that it wasn't a walk and it was ineligible for the Ultimate Reservation Guarantee, because they had a room for me (but not what I had booked). Called Bonvoy Elite (LT Plat Elite), and they have to open a case because the property changed the room type; ended up booking a Suite at a Marriott property down the street for more $ with the helpful Bonvoy Elite rep.

What kind of compensation should I be asking for? The hotel was willing to lower my rate to the Standard King rate (no thanks), or put me in an 'Accessible' Room (even bigger no thanks); Bonvoy Elite offered me 7k points without opening a case, which seems incredibly paltry.