Originally Posted by
BotB
Hi, stayed last Monday night, 29th July and used the spa (granted after 5 PM).no cost for diamond. Someone had wrong info that told you it is chargeable.
Stayed again last night but didn’t use the spa and nothing was mentioned or written in the sheet they provide us on checkin.
upgraded to suite last week, 3rd floor exec pitch side this week. Agree that it’s one of my favourites in U.K.
Spa is busy this time of year with holidays and tourists but not chargeable.
safe travels.
Just to clarify it was this Sunday 4th I stayed, it was the Monday morning I asked about the Spa (I accidentally put 'last week' in my post as I was doing a few reviews at the same time). I'm not sure I've ever paid attention to the welcome letter before until this stay - but as per BotB I did notice it isn't listed as a benefit on there. We didn't have much time so didn't really push it once the manager said it was chargeable.
Pleased to hear it sounds like a mistake, whilst removing access wouldn't prevent me staying it is a great feature of the property. We stayed the previous night at the Doubletree on points (multiple cruises departing Sunday meant all hotels were sold out or silly money!), one night there sure put the Hilton in perspective!!