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Thread: Wed 7 Aug - BA systems down; flights disrupted / cancelled
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Old Aug 7, 2019 | 3:21 am
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Brisbane Road
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Originally Posted by corporate-wage-slave
Contact centres can now rebook onto other airlines where BA has an agreement (which is most of the European airlines except SAS ). This is for cancellations, and is dependent on the ticketing being accessible for reissue, which is by no means guaranteed - some cancelled flights have not had their tickets released.

This is in Update 5, just released, so agents may not be aware of this yet.
What sort of agreement is this? Never heard of it, does it apply to non European carriers as well?
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