Is there any other airline that has had such frequent widespread meltdowns in their main system? These meltdowns can't be cheap especially if they're cancelling flights.
Air Canada has pretty awful IT (they are moving toward Amadeus but believe their old system, RESIII, was based on BA code from the 60s) and have these outages a couple of times a year. Shouldn't happen with the technology at their disposal. Question if seeing IT only as a cost center and assigning the least ressources possible to it.