Originally Posted by
rankourabu
Some probably believe the nonsense that they work for the best airline in North America and have a superior attitude.
Some are probably just underpaid and overworked, or having a bad day
Some are probably trained that way, or not trained at all.
There are good people that work for AC. But its more of an individual rather than a culture at the company.
Perhaps. But a culture that does not reward good customer relations and does not correct bad probably exacerbates things.