Originally Posted by Danishm

We have an ongoing investigation with British Airways regarding a lost bag which never turned up at London Heathrow after our flight from Rome.

In short, the service that we've received from British airways had been nothing short of abysmal and I wanted to start gathering similar cases of incidents involving lost baggage and BA.

If you have experienced a problem with British airways losing or delaying your baggage and couldn't get a resolution or got an unsatisfactory resolution, can you please post a follow-up message on this thread.