True story, I'm talking to a supervisor at the front of the queue next to a nice big sign we put up that states Torch Lighters can't be brought on the plane (FAA issue, already discussed on another thread) when someone comes up to us, looks at the sign then pulls out a torch lighter (same as pictured on the sign) and asks "Can I bring this with me". The following answers go through my head:

1. "Why yes, ignore the sign it is for other people, not YOU".
2. "No and we just put this sign up a minute ago so just you can't bring the lighter on board".
3. "You must be a FF".
4. "You must be a FF who posts on FlyerTalk"

Of course I said "sorry ma'am, you can't".

So she says thank you, puts the lighter back in her bag and proceeds to the ticket checker and through the queue. The supervisor and I just look at each other shaking our heads. The screener finds the lighter, advises her of her options and then she says...


"I didn't know you couldn't bring them"


I had to hold the supervisor back from yelling "we just told you"