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Thread: How to Check if ROOM is Available for Upgrade When Checking In
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Old Aug 5, 2019, 2:05 pm
  #59  
Toukolou
 
Join Date: Jul 2019
Posts: 39
Originally Posted by windowtothewall
This happened to me last year at the W Taipei as an ambassador.

Booked a Wonderful room but at mobile check-in I had been pre-upgraded to a Fantastic Suite. When I showed up to physically pick up my key 3 hours later, I had been "downgraded" back to a Fabulous room.
Imo, bad business practice. If they wish to keep the room available to a paying customer, they never ought to pre-confirm the upgrade. I'd screenshot this and make it an issue at check in. Just might score an even better upgrade.
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