Originally Posted by
craz
Ive never not been given a receipt when I returned my car, thats including Hertz. The only time I wasnt given one is if there was any damage to the car which meant they didnt close out the contract, till they determine what if any costs will be charged
I give back the car, confirm that there are no additional charges with the "checker" and just go to the terminal, the receipt/invoice/checkin form follow by e-mail shortly thereafter, I don't spend time going to the office or anywhere else as I don't like to arrive to the airport too early.
In the single case there was an overcharge, a single call to Kesher CS solved it immediately, so really I don't think they are involved in any fraud, most likely either a misunderstanding on OPs side or an honest mistake on Hertz side