Sometimes when you don't get the response you want ( operator, frontdesk, bellboy, etc. etc. ) from a whatever *, shouldn't you simply ask directly and nicely for an alternative if what is offered doesn't work for you?
I'm sure if you had said " I won't be back for a while can you possible ship?" They'd either say let me check, or any of a few alternatives..... likely find a manager who'd either break down and do it on their time/dime, or most likely your dime and their time!