Originally Posted by Jase76

The presentation in the calculator is not ambiguous, it is misleading. Without being a FlyerTalk regular or having knowledge of the recent changes, how would your average consumer know there is an additional 5,000 Avios to be paid based on the Reward flight calculator? Even with my knowledge, I was told by the call centre to take a screenshot and then send in a complaint to have the 5,000 credited, which was subsequently declined. This is simple misleading advertising of a fare that does not exist.