Ditto

When someone opens an account somewhere just to scream "fraud" without giving any factual details, that's not an odd position at all, but I think @craz forgot the word "not" in there
I rent from the same location multiple times a year (used to be up to 5) and only once had an issue where they charged me over a pre-paid booking, one phone call to their customer service and it was reversed + I got a voucher for the next rental...