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Thread: ARCHIVE: Long call wait / delay / hold times for AA phone lines
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Old Aug 4, 2019 | 1:36 pm
  #1019  
econ
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Originally Posted by not_the_walrus
They let you IN the IVR with the hopes you will "self service" and not need an agent - so you end up with what you experienced.
If only AA improved the capability for one to "self-service" in the case of applying SWUs, booking/making changes to partner award reservations, & getting multi-city bookings to price correctly, then that would mostly eliminate the need for me to call them in the first place.
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