Originally Posted by swise
...Another thing that you've already experienced is that support people will often immediately jump to the conclusion that their products don't work on a Mac, just because there aren't many Mac users out there using them and fewer of them need to phone up support for assistance with them. The truth is that you will rarely encounter an incompatibility issue with a Mac these days. Anything a Windows or Linux machine does a Mac does in pretty much the same way (or easier).
I ran into this when trying to access broadband Internet at Jurys Inn in Newcastle, England. The support folks were incredibly snotty when it didn't work. Finally, at checkout, I found out that the hotel was in the process of rearranging the ports in the rooms. Moving the ports (done centrally) was not synchronized with changing the labels (done in each room). In some rooms, mine included, the ports were mislabeled.
While I can't prove that my PowerBook would have been able to access the 'net had it been plugged into the correct port, its history of flawless access everywhere else suggests that it would have. The support people's attitude, that if it's a Mac any problem is probably a Mac weirdness, was uncalled for and annoying.
(In all fairness to Jurys Inn, they don't do their own Web support. Every one of their own employees whom we encountered during our stay was wonderful.)