American seems to have an innate ability to turn everything it touches into crap these days. I'm sure this will start to make its way into the media. Kind of like the group that was trying to get to DC a couple of months ago and DL agents stepped in and had a spare jet flown to OKC to take the group to DC when AA simply told the group, "too bad, so sad".
Lack of creativity, lack of planning, lack of flex.