Amex Bonvoy (former SPG) credit for Moxy and Autograph hotels
looking at my Amex statements, I realized that my stays at Moxy (Paris) and Autograph (Roomers in MUC) hotels only got 2x points instead of the usual 6x.
Anyone has experienced this?
Amex has not rectified the problem and is still investigating. I suspect that this impacts other customers so TAL at your statements.
Also, I'd appreciate any tip on escalation to Amex. Their customer service is atrocious. 21 years as a customer and I fell like chopped liver.