FlyerTalk Forums - View Single Post - Does bonus point stays(M11) ever post automatically?
Old Aug 2, 2019 | 10:13 pm
  #5  
ImprovGal
 
Join Date: Mar 2008
Location: PVD
Programs: AA-P, B6, DL, SW, SPG_M-P, AGR-S+
Posts: 289
I only have one data point so far. Booked a night at a property under the rate, but the stay itself never posted. I submitted a missing points request for the stay, and only the points for room rate, f&b, elite bonus, and platinum welcome amenity posted, but not the 2,000 bonus points that were supposed to post according to the room rate I booked.
I followed up my request with a screenshot of the rate description itself and received this confusing response from Marriott Customer Care:
"Promotional bonus points are never posted by our Front Desk staff, <ImprovGal>. Although, we offer our Front Desk staff 7-10 business days to post eligible stay credits more time is required to post bonus points. Bonuses will post in a different place than your stay details. As a one time good will gesture, I have posted your bonus points to your Marriott Bonvoy rewards account. "

The 2,000 points were posted with description of "Adjustment-Positive" in my account.
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