Originally Posted by
alserire
Bit of a row in Gatwick last night. Not sure if it was an EI customer but the person was refused entry as they didn’t have a physical membership card and despite having status on mobile boarding pass. I overheard subsequent call between staff on duty and management and their refusal was confirmed as being correct.
Just FYI. Make sure you have your card with you.
In this day and age that's just absurd.