Originally Posted by JonasCLT

Just tried booking a flight using my oversale voucher. Since you can't do it online (different issue), called the reservations line and did the usual IVR stuff to specify dates, destination, advantage number. It then said transferring to agent, and a few seconds later I got a message from a different voice saying they're experiencing high call volume. Instead of apologizing for the wait or offering a call back, it ended with "please try again later" and HUNG UP. What company intentionally turns away customers calling to give them money?