FlyerTalk Forums - View Single Post - Problems Purchasing Mixed Ticket on Oui.sncf
Old Aug 1, 2019, 2:40 pm
  #3  
Nico40
 
Join Date: Feb 2010
Programs: Flying Blue (plat), Eurobonus (gold), Accor (plat), Bonvoy (plat)
Posts: 290
Originally Posted by Single_Flyer
The next Thalys train to Antwerp wasn't for another two hours. I asked the staff about compensation for the delay (getting to my destination 2 hours late). The Thalys became quite upset and said that I should have to purchase a whole new ticket because it was my fault I missed the Thalys train.
Next time you can quote the Railteam Hotnat guarantee : Railteam services

However you are not eligible to any compensation for a through journey - connections are not taken into account (that's likely to change in the next years with EU regulation 1371/2007 recast but not yet unfortunately). It's just that if your Nantes to Paris TGV was over 30 min late, you may claim something (don't be too excited : 25% of the ticket value in vouchers if delay < 60 min), specifically for this part of the journey
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