Originally Posted by
MSPeconomist
Maybe the CoC wins, but the passenger would be entitled to something and this would be a valid DOT complaint.
meh, DOT will just refer the matter to the airline. The airline will fall back on the CoC, but will probably throw some miles around to make the passenger go away. If enough people complain about this issue (unlikely), then maybe someone at the DOT will give United a firm talking-to.