FlyerTalk Forums - View Single Post - Tight Connection in HKG - Denied Boarding Because Bags Misconnect

Jul 31, 2019, 8:38 pm

#4

OhioExile

Join Date: Aug 2012

Programs: United Platinum, AA Platinum, Hilton Gold, Marriott Gold

Posts: 155

Quote:

Originally Posted by villox

I presume this was all one one ticket? Was she already checked in for the United flight (with a boarding pass)? If so, I’ve never heard of this, but if not she didn’t make the 60 minute Check-in requirement. Passenger bag match isn’t required when the luggage flies separately but the passenger didn’t cause it.

Yes, this is one ticket. Yes, she had her boarding pass (Cathay printed before first flight). It's 016 stock. Is there any help to be had by a different set of ears?

I am trying to see if we can get her onto the ORD flight - it leaves in an hour. I have suggested talking to people in the United Club.

Quote:

Originally Posted by mduell

The late delivering carrier is responsible for rebooking her to her next stopover, IATA norm.

So even if she is fully checked in, at the gate, they still deny people?

Last edited by WineCountryUA; Jul 31, 2019 at 9:29 pm Reason: merging consecutive posts by same member

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