My friend is connecting from KA to UA at HKG; her KA flight was super-delayed so a 3 hour connection turned into a 40 minute connection. She made it to the gate in time, but they denied her boarding because the bags did not make it. I have never heard of this rule. The last UA flight out is in a little over an hour; does anyone know anything in particular about this? The Gate Agents are telling her to talk to Cathay because it's their fault regarding the delay. I've told her to try again with the agents in the United Club.


Note: She had been upgraded to J, so this hurts a lot.