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Thread: Hilton won’t honor Diamond status booked through my company's site
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Old Jul 31, 2019 | 9:57 am
  #14  
arlflyer
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Originally Posted by Andriyko
But the valuable customer here is the entity that pays not the person that stays. Therefore, the paying party rightfully gets the benefits in the form of big savings due to a reduced rate and the person who stays gets nothing.
That's a rather myopic, non customer-centric viewpoint. If my company books a 50-person event, I attend and get nothing, and it tips me to be sufficiently peeved that I take my 100 nights/year to Hyatt, then Hilton just lost a net 50 nights. The person in the bed is always a guest, regardless of who is paying the bill, and they may be very valuable guests.
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