FlyerTalk Forums - View Single Post - Washington DC Attorney General sues Marriott over "deceptive resort fees"
Old Jul 30, 2019, 11:34 pm
  #146  
diburning
 
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,645
While they're at it, can they also sue hotels that respond to hotel reviews with boilerplate "We're sorry that you had this experience, I will review this incident with my staff so that this will not happen again. We strive to provide the best service..."

Translation:

"We're sorry that you had this experience, I will lie about reviewing this incident with my staff so that you feel better about us responding. We strive to deceive everyone reading these reviews to make them think that we actually do anything about the negative ones."

If anything, THAT is a deceptive practice.
diburning is offline