Originally Posted by
reeg2
Sometimes, they're great. Sometimes they do what has already happened to OP - they get information and do not apply any rational thought.
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It is normal chargeback processing
Customer disputes the charge
Card company contacts the merchant that then has a time limit to respond
If Card company gets response , it passes it to customer
If reason is invalid, it is for the customer to inform card company of how the defence is invalid
Card company goes back to company with this
It isn't for the card company to apply thought , rational or otherwise
In this case, it is simply a service was charged for and not received and I am sure will be dealt with.