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Thread: Refund of unused fee: AA or AMEX, where do I go from here?
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Old Jul 30, 2019 | 6:55 am
  #6  
Dave Noble
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Respond to American express that there is no dispute that those flights were flown, but the GBP79 charge was for a change fee where the change was refused to be made by the airline after receiving payment - American Express will then handle it

Don't bother talking to AA
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