Originally Posted by
gabrielschenker
Hi all, I'm new here...
I just had an awful situation with KLM who ....ed up my train segment of the journey.
Apart from the refund for the extra ticket, I expect a reasonable compensation for the stress caused, for having to run up and down train stations with my partner and small child twice to try and solve the problems between KLM, the company I paid, and the train companies, as well as for having had to travel without a proper seat. "
Welcome to FT Gabriel!
Your situation has been most unfortunate, and I'd expect KLM to reimburse you for the two tickets you had to pay, maybe throw in a few miles as a goodwill gesture but not for "stress caused" by talking to a few different people who you had to walk to. It is The Netherlands, there are more than one train per day to ZYR so imho it was unnecessary for you to have stress...