Rang AA on July 4 requesting to change the time of my LAX -SFO flight which was part of the itinerary SYD-LAX-SFO-LHR for flights on July 8.
AA agent verbally confirmed I could change the flights and charged £79 for the change of flight fee. In checking the app and website, no flight change appeared and I rang AA on July 7 when they said the flight change could not be made and was verbally promised a refund of the £79.
A week passed and no refund was made so I submitted a refund request online with AA but no response.
Rang AA customer service but they couldn’t help and suggested I email a complaint which I have done.
I raised a dispute with American Express to the £79 charge, but AA sent documentation to AmEx showing all the flights I took to and from Australia. Of course I took the flights, I am not disputing that, just the £79 they charged me.
It is not a great deal of money, but where do you suggest I go from here? Could I request a copy of the calls I made assuming AA records them?