It's utterly bewildering how BA can, for the sake of an extra couple of seats, shoot itself in the foot and deliver an aircraft that has so few toilets and such limited work conditions. Millions, actually billions of investment in this damn plane and I'm ready to bet that before long we'll hear customers complaining about lack of toilets, poor service and no one answering the call bells. Which in turn is going to be reflecting badly on NPS, on the woefully designed crew dashboards (the worst performance management tool I've seen in a long while) and on their paltry bonuses.

But, hey, seats per square meter!