If you read the OPs other posts, and while I'm sure he's delightful in person, there is a definite trend: an (outdated) 90's era (or earlier) sense of entitlement and importance, coupled with a stubborn refusal to invest in grammarly. MGM is likely VERY different from Hyatt in terms of what the loyalty program means/does/etc. and MGM is financially not very strong (relatively speaking) which will cause even more instability as they search for a business model that makes Wall Street happy.