My points were stolen on July 19, at which time I was told I'd have them back in 24-48 hours. I then received an email saying 7-10 business days. Today I called to check up on what's going on (still no points!) and was told it would take about 30 days because the FBI and Interpol are working the case and cannot reinstate the points until their investigation of "all the relevant IP addresses" is complete. So thorough! Interpol, even! Maybe they will get James Bond and Jack Reacher on the case!