Join Date: Jan 2011
Location: Boston, MA, USA
Programs: FB LTPE, BAEC GGL, EK Blue, SK Gold, Marriott Amb+LTT, IHG Diamond Amb, Accorhotels Silver
Posts: 1,977
Air France denied my E261 claim... Before accepting it through AIrHelp !
Dear FTers,
I have not posted here for a while but I wanted to share a recent experience with you.
I recently suffered from a cancellation from LHR to CDG, and was rebooked on AZ through LIN arriving 3+ hours after the scheduled time.
My claim was denied by AF, because the aircraft was struck by lightening on an earlier flight during the day (not the incoming flight to LHR, but one from the morning roaster).
I tried to claim through AirHelp... And my claim was accepted by Air France !
Not only I find it very fish and I lost 125€ for 2 PAX, but I think that tricking C2000/LTPE PAX is very unrespectful of their loyalty.
What are your thoughts?