Originally Posted by alanw

GM came and offered to switch to a room that had "just opened up" and I declined, explained that it's not about the room at this point. The GM told me that the double rooms have sofabeds and that's why the comment about the kids. This is entirely possible but the way this was communicated was not that. For the record I have never had an issue like this in any hotel. It was in my opinion egregious.