Originally Posted by
alanw
GM came and offered to switch to a room that had "just opened up" and I declined, explained that it's not about the room at this point. The GM told me that the double rooms have sofabeds and that's why the comment about the kids. This is entirely possible but the way this was communicated was not that. For the record I have never had an issue like this in any hotel. It was in my opinion egregious.
I can understand why this would rankle with you. Given the GM comments, is poor communication by the front desk not the most likely explanation? Not ruling out explicit homophobia, but that is probably at the less likely end of the spectrum.
What can the hotel/GM do, now, to rectify the situation for you?