Originally Posted by Transpacificflyer

No, I am not saying to treat them as helpless. However, as anyone who has negotiated contracts with First Nations, or worked with them will advise, there is a way to talk to them. And yes, it requires a slight change in the typical mannerisms and methodologies of big city southern Canadians. All I can do is tell you the reality.
The lady you refer to has a facebook page like a billion other people. This doesn't make her the grand dame of social media. Again, I suggest that before judging the woman, take into account that from her small northern experience and culture, having someone bark orders or speak in a dismissive tone, as some AC employees are apt to do, is a red flag. Keep in mind, that it's her country, her destination, and it is up to us to understand and respect that and to adapt our way of communicating. Cultural arrogance often has the negative outcome of confrontation. Sadly, most Canadians still don't understand this.