Originally Posted by
Lisamp
all of the above and more for questions above. A breakfast doesn't cost 150 more per night. For that, we would go elsewhere (or not include exec lounge) people don't see any issue. If i were platinum a road warrior like many here not paying a lot more and being treated like gold dirt, this non disclosure and non exec lounge would not be an issue. The FD treatment I listed above made this much worse. Thanks for ask the help and I will take this on my own.
I think people are just trying to understand exactly what you are not receiving that you expected to get. The lounge access would normally give you a basic breakfast for several hours and in the evening light
Horderves/Appetizers for several hours. The lounge itself may or may not be open in between those service hours. It sounds like you got breakfast and even if the lounge was open at the property you likely arrived too late for any lounge food options the first night (you said you arrived at 10pm-if the lounge was open there likely would have only been beverages and a few prepackaged snacks but no real food to speak of) It sounds like they even went above and beyond what many properties do and had a semi-secluded area people could use. When I go to a property where the lounge is closed I don't think I have ever found a dedicated spot to use in lieu of the lounge.
So what has the hotel not provided that you think they should have? (Not asking this to be mean..want to know your answer)
The real issue I see is the FD staff and their lack of CS skills. Since you didn't take a screenshot of what you booked (I wouldn't have either so I don't fault you) trying checking the original reservation confirmation email and see if the rate details lists CL access.