Originally Posted by
Lisamp
We prepaid a non refundable room for my family with exec lounge access - this was not inexpensive! ... [FD] tells me the room we are in does not have access. I show her my reservation and apparently the hotel moved us to a different type room (nothing better than our original room).
Is the issue that your
room was downgraded after you prepaid in full for an executive floor room? Or that paid lounge benefits are not being delivered?