Originally Posted by Lisamp

I appreciate all the replies and advice. To answer a few questions - the "lounge" area replacement was nothing this morning and in the evening they supposedly allocated spaces and staff but it's not a lounge by any stretch. It's a part of a very open restaurant with little space. will try to attach picture and this is a good picture. The reality is no special area nor staff. I did not take a screenshot when reserving since this never happened that they communicate this via FB afterwards. Frankly, we were also in a bad position since bookingi in early May rates were already escalating. There was little hope of finding a hotel to accommodate a family of 4 three weeks ago when they told me. Our room is similar in
size but as the FD stated - this is not a room that has exec Club privileges. So- between that i am a lowly Gold and then getting me I have no access (and their switching rooms for me and not putting exec lounge). We leave Monday so I will ask for the GM then. The weekend staff is not empowered (not that I tried but I can tell by interactions).