Originally Posted by
Often1
For the future, bear in mind that as soon as you learned that the hotel was unable to provide the advertised service, e.g. lounge closed, you could have cancelled.
that's exactly what i would have done....i'm pretty sure the property would have either refunded the extra charge for lounge access or would have let you cancel the reservation & refund the money had you asked them to do so when you learnt about the lounge closure....