Originally Posted by JapanFlyerT

I found a rate on a major Japanese booking site for one adult (around $40) that was about $10 lower than the Choice site. I filed a claim and they said they couldn't find my rate, even though every time I went back it was there. I had screenshots but if they can't read Japanese they probably won't understand them. I suspect the BRG team couldn't be bothered to find someone fluent in Japanese. I called twice but was transferred to a recording. I left messages and never heard back. I filed the claim again and they ignored it so I just gave up.