Originally Posted by
PDXPremier
I was working the other day trying to get some award tickets booked and none of them worked out so I cancelled all of them during the first 24 hours in order to make sure everything was refunded....in the past, this has not been a problem...all the miles (including associated fees) were refunded without a problem. Recently, I noticed the partner award fees did not refund and in-fact posted to my credit card so I called the refunds department and they went ahead and manually processed the refunds with no explanation as to why the partner fees didn't refund as they always have if, and only if, you cancel during the first 24 hours after booking. Anyone else had problems with this?
Partner booking fees $12.50 one-way, $25.00 return are non-refundable even for those with a fee waiver. AS did you a favour.
Service fees - you may be also be subject to one or more of the following:
- $15 nonrefundable call center booking fee — for new awards booked over the phone.
- $25 nonrefundable partner award fee — applies to all awards using one of our airline partners.
- $125 change/cancellation fee — applies to all changes/cancellation made more than 24 hours after booking.
James