Issues Getting the Partner Award Fee Refunded When Cancelling
I was working the other day trying to get some award tickets booked and none of them worked out so I cancelled all of them during the first 24 hours in order to make sure everything was refunded....in the past, this has not been a problem...all the miles (including associated fees) were refunded without a problem. Recently, I noticed the partner award fees did not refund and in-fact posted to my credit card so I called the refunds department and they went ahead and manually processed the refunds with no explanation as to why the partner fees didn't refund as they always have if, and only if, you cancel during the first 24 hours after booking. Anyone else had problems with this?
Last edited by PDXPremier; Jul 24, 2019 at 5:16 pm